With only 12 days left before the deadline for SIM card registration, on April 4, MTN Eswatini has deployed all its departments to take turns in selected towns and cities to personally register customers’ SIM cards.
So far, two departments at MTN have left their regular job to register customers’ SIM cards. The departments who have gone out to register SIM cards are the commercial and the finance department. The commercial department registered 162 SIM cards in Siteki two weeks ago while last week Friday, the Finance department registered 312 SIM cards in Mbabane.
To prepare its staff for this exercise, MTN has trained all its staff members to accelerate the process of SIM registration. They are equipped with the Application (App) which is used in registration meaning they can readily register customers’ SIM cards as long as they have the relevant documents, namely: national identity document and proof of residence.
Proof of residence may be in the form of a utility bill – like water, electricity for instance, or letter from local authorities such as Umphakatsi or Inkhundla or rates bill.
This is additional to over 1 000 foot soldiers who are already cover all the country’s towns and rural communities, to register MTN subscribers in the convenience of their homes. MTN Eswatini has deployed foot soldiers to ensure that customers are able to register without incurring costs.
SIM registration is done to comply with the country’s laws, namely the SIM Registration Regulation of 2016 which requires every mobile phone user to be registered.
So far, MTN Eswatini has registered about 900, 000 SIM cards and is looking forward at registering about 100, 000 more given that its customer base is estimated at about one million. Since most of MTN’s customers have been covered, MTN currently registers slightly over 1, 500 SIM cards daily against 10, 000 which were registered at the peak of the SIM registration exercise. It was to be expected that as more customers registered, the daily average was expected to drastically go down.
In the past couple of weeks, MTN has called all subscribers who are not yet registered. This is additional to SMSes which have also been sent to them. MTN subscribers are reminded that not only do they have to register their voice SIM card, but their data one as well. This is applicable to subscribers who have a separate SIM card for data.
Additionally, MTN Eswatini has a dedicated Call Centre and back-office team to support this exercise alongside the setting up of a Toll-free line, 923, for customers to call in for assistance or clarification pertaining to SIM Registration. To check if your SIM card is registered you can use this *1212#