… bank grows active customer base by 9.9%
FNB Eswatini invested over E5.4 million in society through CSI and sponsorship initiatives during the bank’s 2025/2026 financial year, which ended in June.
The bank’s newly released Integrated Annual Report (IAR) provides a comprehensive review of its work in 2025/2026. According to the report, the bank, through its foundation, disbursed over E3.4 million to support initiatives such as the SOS Children’s Village’s Child-Headed Households Programme as well as the rehabilitation of a six-classroom block at St Paul’s Primary School in Manzini. 
Through its sponsorship wing, the bank supported initiatives such as the 2025 Temvelo Awards, while its FNB Eswatini Employee Volunteer Programme, working with Pick n Pay Lojaf, provided newborn clothes and maternity essentials worth E80 000, distributed equally among 11 public health facilities across Eswatini, benefiting about 250 newborns.
Through its volunteer programme, the bank also partnered with Buy ‘n Save SPAR to hand over school shoes worth E529 50 to benefit 356 underprivileged children across 12 public schools.
CEO Thokozani ‘TK’ Dlamini said the bank will accelerate its inclusivity efforts in an effort to serve even more emaSwati. “We have spent the past 30 years building a reputation as a bank that is here to help. As we evolve, we are broadening this purpose to reflect a more inclusive ambition, one that makes clear that help is for everyone,” he said.
He mentioned that this purpose is the lens through which the bank intends to create sustainable value for all stakeholders well into the future. “We have already begun diversifying our offerings to deliver more customised, relevant and meaningful solutions. Our objective is to extend our legacy of trust into a more diversified, digitally enabled and future fit business that can serve a wider spectrum of financial needs,” he said.
Meanwhile, the bank grew its active customer base by 9.9 per cent when compared to the 2024/2025 financial year, supported by growth across all three business segments. Retail primary-banked customers increased by 10 per cent, while the Commercial and Corporate and Investment Banking client bases grew by 7 per cent and 17.1 per cent, respectively.
FNB Eswatini supported over 9 000 Small and Medium Enterprises (SMEs) with lending and related support during the course of the bank’s 2025/2026 financial year.
According to its newly released Integrated Annual Report (IAR) 2026, during the year, the bank worked alongside businesses by offering financial education, practical business support and access to opportunities that strengthen long-term sustainability and competitiveness.
This included an expansion of its Scored Lending limit from E500 000 to approximately E1.5 million and improving access to finance through faster, data-driven credit decisions. The bank also launched Flexible Short-Term Deposits, providing customers with greater flexibility in managing surplus liquidity and successfully piloted BizHub, a digitally enabled relationship banking model that enhanced proactive customer engagement and improved service accessibility for SMEs.
CEO Thokozani ‘TK’ Dlamini said the bank’s continued innovation will be underpinned by customer-centricity. “Our customer foundation underpins all others, ensuring shared prosperity and diversified products to support our promise that help is for everyone. We maintain a customer-led approach to innovation, strengthening the core banking model by attracting new customers and deepening engagement with those we already serve,” he said.
Meanwhile, as part of its financial inclusion agenda, the bank was able to reach over 6 000 previously underbanked customers through its SicaloZero account. FNB SicaloZero is an entry-level, zero monthly account fee transactional account designed for individuals earning up to E10 000 per month, including informal traders.
FNB Eswatini operates 15 branches, over 120 ATMs and ADTs and over 800 active CashPlus agents countrywide.
