As part of MTN Eswatini’s commitment to give customers more value for their money, and allowing them to do more on the network, the company is phasing out standard bundles with effect from October 1, 2018.
These bundles, also known as legacy bundles, have already been removed from the list of products which can be accessed through the company’s central string which is *686#. However, those who may still want to purchase standard bundles can do so through MTN Mobile Money until the end of this month.
Importantly, whichever standard bundle a customer purchases before October 1, will be valid for a month from the date of purchase, after which it will not be available for repeat purchase.
As part of the process of preparing customers for this change MTN has directly communicated with all affected customers through short message service (SMS). The SMS communication targeted MTN customers who have been observed to routinely use standard bundles over the years.
The good news thought is that in the place of standard bundles, MTN has developed several alternatives in the form of Wow Bundles, with validity that ranges from one day, one week, to one month.
As MTN continues to respond to their customer needs, customers are already spoiled for choice with the recent loading of an average of 35% more value, a development that started on the first day of September.
Our valued customers will be surprised to learn that in fact, some of MTN’s products have had additional value of up to 100% and the 35% is only an average. The addition of more value at the same price came with the introduction of weekly data bundles which are gaining popularity on a daily basis because of the value embedded in these bundles. Weekly bundles give an alternative to customers who are not in favour of daily bundles, and may not afford monthly bundles.
Giving customers more value is critical at a time where various resources are available online. This development means that for the same price, MTN customers can now surf the net, engage friends on social media, and search for information without the immediate fear of running out of data.
Giving customers more value is in line with MTN newly coined hashtag #WeAreOnYourSide cementing the company’s commitment to continuously respond to customer needs.
MTN is of the view that every subscriber deserves the benefit of a connected life. It is from this perspective that the company has loaded additional value to coming up with voice bundles, which has kept our customers talking and excited.
On another note, MTN continues to ensure their customers are always connected to their loved through continuous improvements in their network ensuring the widest coverage in the country with fast data speeds.
