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United, Alaska find loose parts on 737 MAX planes, raising pressure on Boeing

By Valerie Insinna, David Shepardson and Rajesh Kumar Singh

WASHINGTON/CHICAGO, (Reuters) – Boeing’s latest 737 MAX crisis deepened after United Airlines and Alaska Airlines said they had found loose parts on multiple grounded MAX 9 aircraft, raising new concerns among industry experts about how its best-selling jet family is manufactured.


U.S. regulators grounded 171 MAX 9 planes after a panel blew off an Alaska Airlines-operated flight not long after taking off from a Portland, Oregon, airport on Friday, forcing pilots to scramble to land the plane safely.

Alaska Airlines said late on Monday that initial reports from its technicians indicated some “loose hardware” was visible on some aircraft in the relevant area when it conducted checks of its fleet.

It was waiting for final documentation from Boeing and the U.S. Federal Aviation Administration (FAA) before formal inspections could begin.

ALSO READ: Boeing’s ongoing 737 MAX crisis

United, the other U.S. carrier that flies this Boeing model with the panels, said its preliminary checks found bolts that needed tightening on several panels.

The disclosures heightened concerns about the production process of the MAX 9 jets that have been grounded.

A source familiar with the matter said United has so far found close to 10 airplanes with loose bolts during its preliminary checks, up from an initial five first reported by industry publication The Air Current, and the figure may increase.

There are still ongoing discussions between Boeing, the FAA and the airlines on the precise inspection guidelines.

The disclosures heightened concerns about the production process of the MAX 9 jets that have been grounded.

FILE PHOTO: Passenger oxygen masks hang from the roof next to a missing window and a portion of a side wall of an Alaska Airlines Flight 1282, which had been bound for Ontario, California and suffered depressurization soon after departing, in Portland, Oregon, U.S., January 5, 2024 in this picture obtained from social media. Instagram/@strawberrvy via REUTERS /File Photo

A source familiar with the matter said United has so far found close to 10 airplanes with loose bolts during its preliminary checks, up from an initial five first reported by industry publication The Air Current, and the figure may increase.

There are still ongoing discussions between Boeing, the FAA and the airlines on the precise inspection guidelines.

People familiar with the process have said the panel is fitted in two stages, first by supplier Spirit AeroSystems and later completed by Boeing. Investigators said they would examine both manufacturing and maintenance records.

Spirit shares fell 11% on Monday.

The FAA declined to comment on the loose bolt reports.
“Since we began preliminary inspections on Saturday, we have found instances that appear to relate to installation issues in the door plug – for example, bolts that needed additional tightening,” United said in a statement.

ALSO READ: ‘Speed Racer’ star Christian Oliver, daughters die in plane crash

Once the final process is approved by the FAA, inspections are expected to take several days, forcing the cancellation of numerous flights. One senior industry source said the timing was increasingly unpredictable and that the FAA, under a recently appointed leader, would be cautious.

The FAA said planes would remain grounded “until operators complete enhanced inspections which include both left and right cabin door exit plugs, door components, and fasteners.”

Alaska Airlines pilots on Friday turned the plane around and landed it safely, and no major injuries were reported even as oxygen masks deployed and personal items were sucked out of the plane.

Investigator looking at the blown-out door

“It was really important to figure out whether it was that specific aircraft from Friday night,” said Anthony Brickhouse, an air safety expert at Embry-Riddle Aeronautical University.

“The fact that United has now found some aircraft with loose bolts, that just means that the investigation is going to be expanded.”

A diagram of the 737 MAX 9 door plug posted by the U.S. National Transportation Safety Board on Sunday shows four bolts – two in the upper corners of the plug and two lower hinge brackets – that secure the plug to the fuselage.

The plug is further fastened in place by “stop fittings” at 12 different locations along the side of the plug and the door frame. Those components hold the door plug in place and prevent it from being pushed out of the airframe.

PANEL FOUND IN BACKYARD

The panel was recovered on Sunday by a Portland schoolteacher who found it in his backyard, NTSB Chair Jennifer Homendy said.

The door that was found in the backyard

Homendy said the cockpit voice recorder did not capture any data because it had been overwritten. She again called on regulators to mandate retrofitting existing planes with recorders that capture 25 hours of data, up from the two hours required in the U.S. at present.

Alaska Airlines cancelled 141 flights, or 20% of its scheduled departures, on Monday after grounding its 65 MAX 9s. The carrier said travel disruptions were expected to last through at least mid-week. United, which has grounded its 79 MAX 9s, cancelled 226 flights on Monday, or 8% of its scheduled departures.

Of the 171 planes covered by the order, 144 are operating in the United States, aviation analytics firm Cirium said.

Turkish Airlines, Panama’s Copa Airlines and Aeromexico said they had grounded affected jets. Indonesia said it had suspended the use of three jets not covered by the order.

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