By Lwazi Dlamini
The Sincephetelo Motor Vehicle Accidents Fund (SMVAF) has introduced a game-changing development in the way accident victims can file claims, with the launch of its new online claim platform, MVA eClaim.
This digital service unveiled during Customer Service Week, promises to revolutionize how emaSwati access support from the Fund, bringing efficiency, convenience, and enhanced accessibility to the claims process.
One of the most significant benefits of the MVA eClaim platform is its 24/7 availability, allowing claimants to lodge accident claims at any time, from anywhere, using a mobile phone, tablet, or computer.
This marks a major shift from the traditional approach, where claimants had to physically visit SMVAF offices during business hours.
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Now, with a few clicks, individuals can initiate the claims process, upload necessary documents like medical or police reports, and have their claims instantly received for processing.
SMVAF CEO, David Mfanimpela Myeni, underscored the importance of this shift, stating that the new platform was created with user convenience and speed in mind.
“We recognize that accidents don’t happen according to business hours. By enabling people to submit claims at any time, the MVA eClaim significantly reduces the stress and delays traditionally associated with the process,” he said.
“This is part of our commitment to bringing our services closer to the people and ensuring that help is always within reach.”
Designed for simplicity, the MVA eClaim streamlines the submission process, making it accessible to a wide range of users, including those less familiar with the technology.
This user-centric approach aims to reduce the time spent on claims submissions and to fast-track the processing time, ultimately providing faster financial relief to accident victims.
To ensure that emaSwati across the country are able to take full advantage of the platform, SMVAF is launching an extensive awareness and education campaign.
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The Fund’s teams will engage with communities, demonstrating how to use the online platform and explaining the advantages of filing claims digitally.
This outreach is especially crucial for residents in rural areas, where physical access to SMVAF offices can be challenging.
Myeni reiterated the Fund’s commitment to serving all Emaswati, regardless of location, by bringing services closer through digital solutions.
Beyond convenience, the MVA eClaim platform is part of a broader digital transformation at SMVAF.
The Fund plans to expand the platform’s capabilities soon, integrating features such as real-time claim status tracking and feedback systems, allowing users to monitor their claims and provide input on the service they receive.
By embracing digital solutions like the MVA eClaim, SMVAF is leading the way in modernising accident claims management in Eswatini, ensuring that emaSwati receive the support they need when they need it most.
As Myeni aptly noted, “This is just the beginning of a new era in how we serve the nation. We are committed to continuously improving our services to ensure a faster, more efficient claims process for all.”
