By Ncaba Ntshakala
The Royal Eswatini Police Service (REPS) has emphasized its commitment to professionalism and improved service delivery by training officers in customer care and management skills.
In a bid to ensure a more citizen-centered approach in law enforcement, a second group of 24 police officers has successfully completed customer care training facilitated by the Eswatini Institution of Management and Public Administration (EIMPA).
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The initiative was hailed as marked a continued effort by REPS to enhance how officers engage with the public, ensuring that law enforcement interactions are conducted with respect, integrity, and professionalism.
In addition to customer care training, REPS has also capacitated another cohort of 24 junior managers with skills in Junior Supervisory Management.
This training is critical in equipping first-line managers with the leadership tools needed to guide their teams effectively while maintaining the highest standards of service.
The courses were officially closed by Matsapha Police Academy’s Deputy Office-in-Charge (Training), Superintendent Delisa Mavuso, who emphasized the significance of these initiatives in aligning police operations with public expectations.
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“As you embark on this new chapter, we anticipate significant improvements in service delivery. You are now better prepared to engage with the community, address concerns, and aid in a manner that upholds the values of respect, integrity, and professionalism,” said Mavuso.
REPS acknowledged the role of EIMPA in facilitating the training, noting that their partnership has been instrumental in shaping a more effective and responsive police service.
The organization reiterated its dedication to continuous professional development, ensuring that officers are well-equipped to serve the public efficiently and with the highest ethical standards.
