FNB Eswatini has strengthened its presence in the capital with the official opening of its 14th branch, a move aimed at improving customer convenience and reducing congestion at its existing Mbabane service point.
The new mini branch, located at The New Mall next to Boxer in Mbabane, was officially opened on Wednesday by FNB Eswatini Chief Executive Officer Thokozani “TK” Dlamini.
Speaking during the launch, Dlamini said the expansion was a direct response to the bank’s growing customer base in Mbabane, which has placed increasing pressure on the existing Corporate Place branch.
“The opening of this Mbabane Branch is a strategic response to the need for an expanded footprint in Mbabane, driven by a growing customer base which has resulted in long queues at the Corporate Place branch and had an impact on the high standard of customer experience we strive to deliver,” he said.
He noted that the new branch would enable the bank to serve customers more efficiently while reinforcing its commitment to making banking services more accessible.
“It is exciting to open this branch under our commitment to emaSwati, ‘Help is for Everyone.’ This branch allows us to bring this promise to life for our customers in Mbabane. As FNB Eswatini, we will continue to extend help to every corner of Eswatini,” Dlamini added.
Beyond improving customer service, Dlamini said the new facility would also ease the workload of employees at the Corporate Place branch, which has experienced increased demand in recent years.
“The opening of Mbabane Branch will provide much-needed relief to our Corporate Place team that has had to manage the growing customer needs in Mbabane. As a business, we are committed to continually enhancing both customer and employee experience, and investing in the right infrastructure is one of the ways we will achieve this,” he said.
The Mbabane branch is the bank’s second new branch to open this year, following the launch of its Siphofaneni branch in April. FNB Eswatini continues to expand its national banking network, which now includes 14 branches, more than 100 Automated Teller Machines (ATMs) and Automated Deposit Tellers (ADTs), as well as over 800 active CashPlus agents across the country.
The new branch offers a range of everyday banking services, including account opening, loan applications and account maintenance.
Located at The New Mall next to Boxer, the branch will operate from 8:30am to 5:00pm on weekdays and 8:30am to 1:00pm on Saturdays. It will remain closed on Sundays and public holidays.
