FNB Eswatini, REPS collaborate to sensitise staff on fraud

By Gift Maartyn

FNB Eswatini and the Royal Eswatini Police Service (REPS) yesterday hosted a collaborative workshop to sensitise the bank’s staff on fraud scams and security ahead of the festive season.

The workshop was held at the FNB Eswatini Head Office in Ezulwini and forms part of the bank’s wider Fraud Awareness Campaign, targeting both employees and customers.

During the workshop, the bank’s employees were sensitised on current fraud trends, detection and prevention methods. REPS facilitators further emphasised the need for FNB employees to adequately protect their homes through investing in home security measures such as fencing, removing bushes and installing cameras, alarm systems, among others.

FNB’s Chief Risk Officer (CRO) Gugu Matiwane said, by investing in its staff, the bank was also helping safeguard its customers. “It is important for us that, firstly, our employees know about fraud and are protected.

Furthermore, when our people know about fraud and have been well capacitated, they are in a better position to also adequately advise our customers, spot threats and ensure that we stop fraudsters.

We are grateful to the Royal Eswatini Police Service for their continued support of our fraud awareness initiatives,” she said.

Meanwhile, Director of the Fraud and Commercial Crimes Unit in the REPS Nicholas Jele lauded FNB for investing in such workshops for its employees.

“We were here to raise fraud awareness as we usher into the festive season. We know that this is a period when scammers try their luck with defrauding people.

During the session, we also encouraged detection and reporting of fraudulent activities. This workshop is a strong indicator of the solid relationship that exists between REPS and FNB Eswatini,” he said.

Matiwane then urged FNB customers to stay alert against fraudsters particularly as the festive season approaches.

“If you have any doubts, about the authenticity of communication you are receiving regarding your bank account, immediately call our toll-free number on 800 6100,” she added.

REPS representatives present during the session also included Assistant Inspector Bheka Masilela, Sergeant Mlungisi Malinga and Constable Badelisa Magagula.

FNB Eswatini Fraud Safety tips:
FNB will never do the following:
Call you on WhatsApp
Ask you to transfer money from your account to yourself or a third party
Ask you to share your card number or PIN
Ask you to share your OTP for withdrawing eWallets
If you suspect your account details are compromised, contact FNB where an FNB consultant can:
Help you block your card via the app
Place a hold on the account to avoid any funds being moved from it by you or another party
Delink any devices linked to account