ERS–EPTC partnership now live across Eswatini

By Delisa Magagula

It’s now all systems go for the Eswatini Revenue Service (ERS) and Eswatini Posts and Telecommunications Corporation (EPTC) partnership, which officially went live this week.

From Monday, October 20, citizens were able to pay for a variety of government services at 16 post offices across the country marking a major step in bringing government services closer to the people.

The initiative allows members of the public to process and pay for services from the Ministry of Commerce, Industry and Trade, the Ministry of Home Affairs, and the Ministry of Public Works and Transport without visiting traditional revenue offices.

This is the first phase of a national rollout that will eventually extend to all 35 post offices under EPTC, ensuring every region has access to government payment services.

The services are currently available at the following post offices:

Hhohho Region: Mbabane, Swazi Plaza, Lobamba, Piggs Peak

Manzini Region: Manzini, Matsapha, Malkerns, Mankayane

Shiselweni Region: Hlatikhulu, Nhlangano, Hluthi

Lubombo Region: Simunye, Siteki, Tshaneni, Siphofaneni, Matata

At these locations, citizens can pay for:

Ministry of Commerce, Industry & Trade: Trading and liquor licences, company registration

Ministry of Home Affairs: Birth, marriage, and death certificates, passports, travel documents, national IDs, permits, and visas
Ministry of Public Works and Transport: Drivers’ licences, professional driving permits, vehicle registration and renewals, change of ownership, and related services.

Further details are available on the ERS website at www.ers.org.sz.

EPTC Acting Managing Director Lungile Nxumalo described the partnership as a milestone for Eswatini Post, saying it aligns with the organisation’s mission to ensure no Liswati is left behind.

“This collaboration reflects what Eswatini Post stands for accessibility, convenience, and inclusion,” Nxumalo said.

With more than 30 post offices nationwide, EPTC has evolved into a multipurpose service hub, handling everything from mail and money transfers to insurance collections and utility payments.

The addition of government payment services now makes post offices a one-stop point for both personal and official transactions.

At the Mbabane Post Office, Phindile Motsa, a small business owner, said she was able to renew her trading licence in less than fifteen minutes.

“Normally I’d spend half the day at Revenue, but it was quick and smooth, this is really helpful for people who work we can do everything in one stop without leaving town,” she said.

In Matsapha, Sabelo Dlamini, a professional driver, processed his vehicle renewal while Gugu Mabuza from Nhlangano applied for a passport at her local post office. Both described the experience as straightforward.

“It’s closer, cheaper, and the staff were helpful, for those of us in rural areas, this is a big relief. We don’t have to spend money travelling to Manzini or Mbabane just to make a payment,” Dlamini said.

Meanwhile ERS Commissioner General Brightwell Nkambule said the collaboration supports the national transformation agenda and the implementation of the Second Schedule of the Revenue Act of 2008, which consolidated all government revenue collection under ERS.

“This marks a significant milestone. We begin with 16 strategically located post offices, with more to follow in the coming monthsThis partnership expands access and reduces the time and cost citizens spend to reach our services,” said Nkambule.

This rollout represents Phase II of the Revenue Takeover, following Phase I in April 2024 when ERS began collecting trading licence and company registration fees.